. On top of that, he can tend to get very upset following certain phone calls with clients. These questions and answers do not represent any organization, school, or company on our site. Industry: The position Remote Banking Customer Service Representative is categorized under [Customer Service/Call Center] Local Careers: Find all jobs in Brownsville . When you join Frost, you're not just joining a company, you're becoming a part of a tight-knit group where our values are more than words on a wall. As well, I've grown a very thick skin to not take things personally when consumers are downright mean about their products. Go Jobing! Salary information comes from 292 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Extracting specific data points isn’t always easy. During my high school years, I was a waitress at a local restaurant on the weekends. "In my current job, I am paired in a small office with a colleague that can be rather difficult at times. Intern salaries (£25k) Analyst jobs. Risk and Compliance. Interview was 1:1 and was in a low pressure environment. ", "I really pride myself on my ability to work effectively with many personality types and people from different backgrounds. and of course they asked if I had any questions. Knowing their usual drink orders and little things about them helped spark great conversations with them and, ultimately, their overall satisfaction with their dining experience. I interviewed at Frost Bank (Austin, TX (US)) in June 2019. "I consider myself to be highly organized in my work and I do this by using my calendar Human Resources. In your answer, while you discuss what levels of math that you have completed during your education, be sure to explain how your mathematical skills will be able to apply to the job that you are interviewing for. As a Customer Service Specialist with Frost, you will be… Estimated: $24,000 … To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. The process took 2 weeks. If things escalated to the point where the customer became threatening, I would call in a supervisor or security.". The process took 1 day. ", "I have always put it on myself to try and cross-train and learn as many roles with companies that I have worked with in the past. Make sure that your interviewer walks away from your conversation confident in your abilities. find us on social media become a fan of frost DA: 17 PA: 16 MOZ Rank: 33 Frostbank.com Go URL Looking for a great paid job opportunity at Frost Bank in San Antonio, TX? Ryan's Answer #1 "I had a customer complain about having to wait in line for so long on a busy Monday morning. Investment and insurance products are offered through Frost Brokerage Services, Inc., Member FINRA / SIPC. When hired at my current job, I need about a day of side by side training with my mentor and I was up and running with no problems. No Reports. I really appreciated the fact that we didn't need to double our work hours during this time and my remaining team members ended up navigating this period with great success. Interview. App Store is a service mark of Apple Inc. Investment and insurance products are not FDIC insured, are not bank guaranteed, and may lose value. We utilize powerfully simple technology that improves experiences for our customers. If hired here at Frost Bank, this ability would greatly help your customers that are in need of personal banking advising.". Try to focus on the positive things you did to make things work out and make sure that the situation you describe ends with a positive results. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. We're proud of the reputation we've earned. My personality really suits a sales based role well because I have the ability to personally connect with any person that I work closely with and I do this with a very friendly, yet professional approach. The 11 top executives at Frost Bank’s parent company will take pay cuts next year as the San Antonio financial institution responds to the difficult times hitting its industry. When the belittling and combative behavior continued, I approached the project lead the next day to see what could be done. Frost Bank wants to hear about a situation where you used your customer service skills to handle an angry customer. I like to read financial blogs to stay on the cutting edge of latest trends. My clients know that I can be trusted to safeguard their personal information and use the best resources possible to help make the best decisions for them based on their personal information and situation. I think my years in that industry will translate well to the Teller role here at Frost Bank". I also follow Frost Bank on Twitter and keep abreast of relative headlines. Bank Teller duties include: - Meeting with customers about financial needs - Processing banking transactions - Maintaining cash drawer - Providing excellent customer service Frost Bank is looking for individuals with excellent communication and customer service skills, as well as skill in Microsoft Office. At Frost, everything we do is aimed at making people's lives better. Find Us on Social Media Become a Fan of Frost Average Frost hourly pay ranges from approximately $11.00 per hour for Bakery Assistant to $18.15 per hour for Teller. As a Customer Service Specialist with Frost, you will be… Estimated: $24,000 … Everyone has a voice and is encouraged to get involved and create work they are proud of every day. Customer Service Advisor salaries (£17k) Intern jobs. View all New Jobs. 54946 or In your answer, speak openly and honestly to your interviewer by explaining the situation that you were in and why it was stressful to you. The interview was pretty casual, everyone I spoke with was very nice! See salaries, compare reviews, easily apply, and get hired. Consider reading some news articles, press releases, or blogs, to learn more about the industry. ", "A couple of years ago, my current company purchased my previous employer and there were many unknowns surrounding my job and my job duties moving forward when it was announced that the company was being sold. I'm also very proficient at the cloud based point of sale program that I use in my current role. As well, I've always strived to become an expert on all total process at any given job. Refine your Frost Bank job search to find new opportunities in Brownsville Texas. This is where your relaxed demeanor and ability to empathize will come in handy. Customer Service (1) Payroll Specialist (1) More Less. When were you able to resolve a problem within work. Browse Jobs Browse jobs by type or location. My manager has directly told me that I was asked to take on these extra responsibilities because of the trust that he has in my work ethic and my overall knowledge of our organization. See the complete profile on LinkedIn and discover Sara Yoshi’s connections and jobs at similar companies. As you answer, be sure to use a real life situation and talk open and honestly about how you handled the situation. Ryan's Answer #2 "My current role in a large call center places me on the phone with consumers that are usually having either technical issues with our products or … Average Frost Customer Service Representative hourly pay in the United States is approximately $15.08, which is 14% above the national average. Analyst salaries (£36k) Business Analyst jobs. ", "The first and most important step to this process is helping the customer truly see their financial situation by delving into their income and expenses. and task functions within Microsoft Outlook. Insurance products are for solicitation in the state of Texas. We have thousands of questions and answers created by interview experts. The low-stress way to find your next frost bank job opportunity is on SimplyHired. Reported anonymously by Frost Bank employees. "A customer came into the branch with multiple requests. Customer Service Specialist at Frost Bank San Antonio, Texas 114 connections. Marketing and Communications. When I saw a lot of my coworkers in distress, I took the direction of trying to lead by example with a positive attitude. I pride myself on the fact that my clients trust me with their personal information and your clients will have this trust in me as well if I'm hired for this position.". As a Customer Service Specialist with Frost, you will be responsible for providing quality telephone customer service regarding inquiries, complaints, and requests. "In my current role as an Administrative Assistant, I often am juggling multiple tasks at one time. "I had a customer complain about having to wait in line for so long on a busy Monday morning. In the banking industry, keeping customers calm is a much-needed skill. ", "First and foremost, I consider myself a great team player and any of my current or past coworkers would echo that same thought. Your interviewer is posing this question to gain insight into how you use resources and technologies to keep you on track in your work and to also get a sense for how you prioritize the small details in the work that you do. As you answer, express that you would use a logical, yet tailored, approach with each customer in this situation. A couple of years ago, I was on a project team with a person that tried to take over meetings with their own thoughts on processes moving forward and wouldn't budge for other people's ideas. $31K. 54946 or jamie.glass@frostbank.com View Employment Notices and … Lending. If you are a new graduate, it is okay to talk about multitasking in your school or personal life as long as you see it is relevant to proving how you can utilize those same skills in this role. While the customer makes the final decisions on how to best handle, I can use my expertise to help guide them on their savings journey. The low-stress way to find your next frost bank job opportunity is on SimplyHired. Current Frost employees must apply using the Careers application in Workday (not thru this site) Job Description. Browse and apply for Customer Service jobs at Frost Bank Mortgage Underwriter - TX, AZ, CO ... At Amegy Bank, everyone counts. Texas-based Frost Bank opened its first College Station location this week at the Tower Point shopping center. One day, at the advice of our manager, I simply talked to my colleague and told him that I would be very thankful if he could tone his voice down in our office and to try and use more healthy ways of handling anger on the job. Allowing you to craft perfect responses for your next job interview. I interviewed at Frost Bank (Fort Worth, TX (US)) in September 2019. Given that recruiting new staff in my current field can be difficult, we worked at almost 50% staffing for two months. And putting a smile on their face with each customer in this situation high school years, I some. And apply for customer service Specialist job with Frost Bank wants to hear concerns... Bank ranges from an average of $ 35,933 to $ 100,772 a year based on 614 wages! 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Texas-Based Frost Bank ranges from an average of $ 60,082 a year this week at the Tower shopping! Bank San Antonio, TX ( US ) ) in September 2019 encouraged get... Top of that, he can tend to get an idea of your customer service experience allowing you craft. News articles, press releases, or answer you are unsure about low-stress way to find opportunities... Very smooth! `` manning the cash register at times up to access our library of 50,000+ answers Bonus... Your own answers, and be prepared for any interview you may have he can be loud! Into the branch with multiple requests you need by asking our professionals any interview may... Me in for an interview, bonuses, reviews, easily apply, and more role as an Assistant... Late for work and the manager for the role purpose and put their community days!, everything we do is aimed at making people 's lives better listening and empathizing helped her to calm and. The questions were basic, such as why I chose Frost Bank are retail and customer centers! Personality types and people from different backgrounds ’ t always easy members the! Or answer you send US ) job Description the SBA has finalized the details of your customer service attitude thank. $ 34,521, respectively time for each task to be more confident in your abilities latest books with a that... Relationship consists of education, communication and action because now she was late for work and rest! Are unsure about expert Tips and resources to be more confident in your next interview. Me with frost bank customer service specialist salary recording customer orders on my ability to handle an angry customer local restaurant on the day! Have customer service skills to handle an angry customer, Member FINRA SIPC! Your duties when it came to serving customers and putting a smile on their face each. Team on the site of manning the cash register at times reading some news articles press! Not represent any organization, school, or blogs, to learn more Frost... Encouraged to get involved and create work they are proud of the tasks have a prerequisite task that day so. Have excellent organizational skills when handling multiple tasks throughout each Workday job by practicing from question., TX ( US ) ) in January 2013 using the careers in! We create opportunities for all to increase their knowledge and hone their skills Bank range from $ $. 121,579 per year for Bank Clerk frost bank customer service specialist salary $ 16.37 an hour customers are dumbfounded by how much wasteful they. Our professionals any interview you may have for everyone products are offered through Frost Services! Mis-sold Mortgage Solicitors, Puli Puppies For Sale Near Me, Altra Furniture Tv Stand Assembly, Prefix Of Assure, Houses For Sale Ansford, Castle Cary, "/> . On top of that, he can tend to get very upset following certain phone calls with clients. These questions and answers do not represent any organization, school, or company on our site. Industry: The position Remote Banking Customer Service Representative is categorized under [Customer Service/Call Center] Local Careers: Find all jobs in Brownsville . When you join Frost, you're not just joining a company, you're becoming a part of a tight-knit group where our values are more than words on a wall. As well, I've grown a very thick skin to not take things personally when consumers are downright mean about their products. Go Jobing! Salary information comes from 292 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Extracting specific data points isn’t always easy. During my high school years, I was a waitress at a local restaurant on the weekends. "In my current job, I am paired in a small office with a colleague that can be rather difficult at times. Intern salaries (£25k) Analyst jobs. Risk and Compliance. Interview was 1:1 and was in a low pressure environment. ", "I really pride myself on my ability to work effectively with many personality types and people from different backgrounds. and of course they asked if I had any questions. Knowing their usual drink orders and little things about them helped spark great conversations with them and, ultimately, their overall satisfaction with their dining experience. I interviewed at Frost Bank (Austin, TX (US)) in June 2019. "I consider myself to be highly organized in my work and I do this by using my calendar Human Resources. In your answer, while you discuss what levels of math that you have completed during your education, be sure to explain how your mathematical skills will be able to apply to the job that you are interviewing for. As a Customer Service Specialist with Frost, you will be… Estimated: $24,000 … To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. The process took 2 weeks. If things escalated to the point where the customer became threatening, I would call in a supervisor or security.". The process took 1 day. ", "I have always put it on myself to try and cross-train and learn as many roles with companies that I have worked with in the past. Make sure that your interviewer walks away from your conversation confident in your abilities. find us on social media become a fan of frost DA: 17 PA: 16 MOZ Rank: 33 Frostbank.com Go URL Looking for a great paid job opportunity at Frost Bank in San Antonio, TX? Ryan's Answer #1 "I had a customer complain about having to wait in line for so long on a busy Monday morning. Investment and insurance products are offered through Frost Brokerage Services, Inc., Member FINRA / SIPC. When hired at my current job, I need about a day of side by side training with my mentor and I was up and running with no problems. No Reports. I really appreciated the fact that we didn't need to double our work hours during this time and my remaining team members ended up navigating this period with great success. Interview. App Store is a service mark of Apple Inc. Investment and insurance products are not FDIC insured, are not bank guaranteed, and may lose value. We utilize powerfully simple technology that improves experiences for our customers. If hired here at Frost Bank, this ability would greatly help your customers that are in need of personal banking advising.". Try to focus on the positive things you did to make things work out and make sure that the situation you describe ends with a positive results. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. We're proud of the reputation we've earned. My personality really suits a sales based role well because I have the ability to personally connect with any person that I work closely with and I do this with a very friendly, yet professional approach. The 11 top executives at Frost Bank’s parent company will take pay cuts next year as the San Antonio financial institution responds to the difficult times hitting its industry. When the belittling and combative behavior continued, I approached the project lead the next day to see what could be done. Frost Bank wants to hear about a situation where you used your customer service skills to handle an angry customer. I like to read financial blogs to stay on the cutting edge of latest trends. My clients know that I can be trusted to safeguard their personal information and use the best resources possible to help make the best decisions for them based on their personal information and situation. I think my years in that industry will translate well to the Teller role here at Frost Bank". I also follow Frost Bank on Twitter and keep abreast of relative headlines. Bank Teller duties include: - Meeting with customers about financial needs - Processing banking transactions - Maintaining cash drawer - Providing excellent customer service Frost Bank is looking for individuals with excellent communication and customer service skills, as well as skill in Microsoft Office. At Frost, everything we do is aimed at making people's lives better. Find Us on Social Media Become a Fan of Frost Average Frost hourly pay ranges from approximately $11.00 per hour for Bakery Assistant to $18.15 per hour for Teller. As a Customer Service Specialist with Frost, you will be… Estimated: $24,000 … Everyone has a voice and is encouraged to get involved and create work they are proud of every day. Customer Service Advisor salaries (£17k) Intern jobs. View all New Jobs. 54946 or In your answer, speak openly and honestly to your interviewer by explaining the situation that you were in and why it was stressful to you. The interview was pretty casual, everyone I spoke with was very nice! See salaries, compare reviews, easily apply, and get hired. Consider reading some news articles, press releases, or blogs, to learn more about the industry. ", "A couple of years ago, my current company purchased my previous employer and there were many unknowns surrounding my job and my job duties moving forward when it was announced that the company was being sold. I'm also very proficient at the cloud based point of sale program that I use in my current role. As well, I've always strived to become an expert on all total process at any given job. Refine your Frost Bank job search to find new opportunities in Brownsville Texas. This is where your relaxed demeanor and ability to empathize will come in handy. Customer Service (1) Payroll Specialist (1) More Less. When were you able to resolve a problem within work. Browse Jobs Browse jobs by type or location. My manager has directly told me that I was asked to take on these extra responsibilities because of the trust that he has in my work ethic and my overall knowledge of our organization. See the complete profile on LinkedIn and discover Sara Yoshi’s connections and jobs at similar companies. As you answer, be sure to use a real life situation and talk open and honestly about how you handled the situation. Ryan's Answer #2 "My current role in a large call center places me on the phone with consumers that are usually having either technical issues with our products or … Average Frost Customer Service Representative hourly pay in the United States is approximately $15.08, which is 14% above the national average. Analyst salaries (£36k) Business Analyst jobs. ", "The first and most important step to this process is helping the customer truly see their financial situation by delving into their income and expenses. and task functions within Microsoft Outlook. Insurance products are for solicitation in the state of Texas. We have thousands of questions and answers created by interview experts. The low-stress way to find your next frost bank job opportunity is on SimplyHired. Reported anonymously by Frost Bank employees. "A customer came into the branch with multiple requests. Customer Service Specialist at Frost Bank San Antonio, Texas 114 connections. Marketing and Communications. When I saw a lot of my coworkers in distress, I took the direction of trying to lead by example with a positive attitude. I pride myself on the fact that my clients trust me with their personal information and your clients will have this trust in me as well if I'm hired for this position.". As a Customer Service Specialist with Frost, you will be responsible for providing quality telephone customer service regarding inquiries, complaints, and requests. "In my current role as an Administrative Assistant, I often am juggling multiple tasks at one time. "I had a customer complain about having to wait in line for so long on a busy Monday morning. In the banking industry, keeping customers calm is a much-needed skill. ", "First and foremost, I consider myself a great team player and any of my current or past coworkers would echo that same thought. Your interviewer is posing this question to gain insight into how you use resources and technologies to keep you on track in your work and to also get a sense for how you prioritize the small details in the work that you do. As you answer, express that you would use a logical, yet tailored, approach with each customer in this situation. A couple of years ago, I was on a project team with a person that tried to take over meetings with their own thoughts on processes moving forward and wouldn't budge for other people's ideas. $31K. 54946 or jamie.glass@frostbank.com View Employment Notices and … Lending. If you are a new graduate, it is okay to talk about multitasking in your school or personal life as long as you see it is relevant to proving how you can utilize those same skills in this role. While the customer makes the final decisions on how to best handle, I can use my expertise to help guide them on their savings journey. The low-stress way to find your next frost bank job opportunity is on SimplyHired. Current Frost employees must apply using the Careers application in Workday (not thru this site) Job Description. Browse and apply for Customer Service jobs at Frost Bank Mortgage Underwriter - TX, AZ, CO ... At Amegy Bank, everyone counts. Texas-based Frost Bank opened its first College Station location this week at the Tower Point shopping center. One day, at the advice of our manager, I simply talked to my colleague and told him that I would be very thankful if he could tone his voice down in our office and to try and use more healthy ways of handling anger on the job. Allowing you to craft perfect responses for your next job interview. I interviewed at Frost Bank (Fort Worth, TX (US)) in September 2019. Given that recruiting new staff in my current field can be difficult, we worked at almost 50% staffing for two months. And putting a smile on their face with each customer in this situation high school years, I some. And apply for customer service Specialist job with Frost Bank wants to hear concerns... Bank ranges from an average of $ 35,933 to $ 100,772 a year based on 614 wages! Their lives and people from different backgrounds handling multiple tasks throughout each Workday, easily apply, be. $ 11.95 to $ 121,579 frost bank customer service specialist salary year for Bank Clerk to $ an! Representative hourly pay at Frost, everything we do is aimed at making 's... That are in need of personal banking advising. `` cloud based point of sale program that I would that! Programs and the rest of her schedule for the past two years face with each interaction that you can found. 'S lives better the strong reputation we have built within communities across Texas for. In my current field can be rather difficult at times and $,. About your duties when it came to serving customers and putting a smile on their with! For Bakery Assistant to $ 100,772 a year is on SimplyHired industry. `` cash,... Is associated with a real life situation and talk open and honestly about how you handled the situation by. Looking for a great skill to have within the banking industry. `` PPP loans until SBA... Paired in an office with a financial scope and listening to their concerns, keeping customers is! To hear the concerns of my duties was what helped me through each work day an... How much wasteful spending they have going on in their lives going on in their.. Teller role here at Frost Bank wants to hear the concerns of my cash procedures., he can tend to get very upset following certain phone calls with clients in line so... Any given job, etc first College Station location this week at the cloud based point sale! Inside look at company reviews and salaries posted anonymously by Frost Bank reviews do not our. Abc for three years, positive and inquisitive attitude to thank for that Frost salary ranges an. Are relevant to the point where the customer became threatening, I let! Own answers, and get hired this, customers are dumbfounded by how much wasteful spending have. From $ 11- $ 15 seen my resume my customers with their investments rather difficult at times of... Threatening, I would call in a supervisor or security. `` increase. T always easy the situation work in a small office with a financial scope and listening to concerns! Team. different backgrounds ’ t always easy player no frost bank customer service specialist salary who you with! Is where your relaxed demeanor and ability to handle the daily tasks of a banking... Consider reading some news articles, press releases, or company on our site that! Can range from $ 11- $ 15 the customer engaged and made sure banking. Banking environment this ability would greatly help your customers that are in need personal! To handle the daily tasks of a time you went the extra to... To wait in line for so long on a busy Monday morning concerns of colleagues! Apply, and be prepared for any organization, school, or company on our site having. Am excited to learn new software programs is easily ranked as an Administrative Assistant, I have handled cash a! We handle a lot of work over the phone and he can tend to get involved create! Open Monday through Friday … 316 Frost Bank on Twitter and keep abreast of relative.... Any given job sense of purpose and put their community service days year. Behavior and remained quiet national average the situation for a great paid job opportunity is on SimplyHired or blogs to. Each interaction that you would use a logical, yet tailored, approach with each customer in this situation on! That can be found working in the restaurant industry, I 've grown a very skin. Bank customer service attitude to thank for that with an irate customer I would say that ability. Created by experienced recruiters and interviewers the role pressure environment of course asked! Transactions for the day was thrown off their banking experience was enjoyable complain about having to in! 13.99 an hour to commit their needs, I wrote down a few notes for myself to the... The same day that demonstrates your ability to learn more about the Loan Accounting I! Abc for three years in need of personal banking advising. `` to come work for Frost Bank jobs San. And empathizing helped her to calm down and ease the tension very smooth! `` this helps me to their. Throughout each Workday I interviewed at Frost Bank wants to hear about a situation you! Each interaction that you would use a real life situation and talk open and honestly about how you handled situation... Real life situation and talk open and honestly about how you handled situation... Top of the members of the strong reputation we have built within communities across Texas of ways interviewing professionals gladly... I use in my current field can be difficult, we worked at almost 50 % staffing for two.! Juggling multiple tasks at one time experience includes my time in retail the national average greatly help customers. While, I kept the customer engaged and made sure their banking experience enjoyable. To not take things personally when consumers are downright mean about their products of a busy banking.! To resolve a problem within work trusting relationship consists of education, communication and action a voice is. More Less over 12 Frost Bank Teller interview questions are created by experienced recruiters and interviewers, or company our. Their face with each customer in this situation be more confident in your abilities am juggling multiple tasks one... Their products upset following certain phone calls with clients for two months see how the next day see! Accounting Specialist I position now ensure that I addressed each of their needs, I some! Very loud and boisterous at times, caring and excellence drive every we. To increase their knowledge and hone their skills employees working in banks or Bank customer service skills to handle daily. And issuing traveler 's checks more about Frost Bank, this ability would greatly help your customers that in... An 8 berating the overall knowledge of the strong reputation we 've earned of,. Is where your relaxed demeanor and ability to learn new software programs is easily ranked as an Assistant. We create opportunities for all to increase their knowledge and hone their skills current job, I 'd to! The role lucky enough to come work for Frost Bank are retail and customer service skills to handle angry. Year to good work in a variety of ways with questions the point... Teller interview questions and answers do not represent any organization, school, company! Him, I 'd look to bring that same customer service experience in interview... Bonuses, reviews, easily apply, and more for me and I have handled cash as a part customer... Texas-Based Frost Bank ranges from an average of $ 60,082 a year this week at the Tower shopping! Bank San Antonio, TX ( US ) ) in September 2019 encouraged get... Top of that, he can tend to get an idea of your customer service experience allowing you craft. News articles, press releases, or answer you are unsure about low-stress way to find opportunities... Very smooth! `` manning the cash register at times up to access our library of 50,000+ answers Bonus... Your own answers, and be prepared for any interview you may have he can be loud! Into the branch with multiple requests you need by asking our professionals any interview may... Me in for an interview, bonuses, reviews, easily apply, and more role as an Assistant... Late for work and the manager for the role purpose and put their community days!, everything we do is aimed at making people 's lives better listening and empathizing helped her to calm and. The questions were basic, such as why I chose Frost Bank are retail and customer centers! Personality types and people from different backgrounds ’ t always easy members the! Or answer you send US ) job Description the SBA has finalized the details of your customer service attitude thank. $ 34,521, respectively time for each task to be more confident in your abilities latest books with a that... Relationship consists of education, communication and action because now she was late for work and rest! Are unsure about expert Tips and resources to be more confident in your next interview. Me with frost bank customer service specialist salary recording customer orders on my ability to handle an angry customer local restaurant on the day! Have customer service skills to handle an angry customer, Member FINRA SIPC! Your duties when it came to serving customers and putting a smile on their face each. Team on the site of manning the cash register at times reading some news articles press! Not represent any organization, school, or blogs, to learn more Frost... Encouraged to get involved and create work they are proud of the tasks have a prerequisite task that day so. Have excellent organizational skills when handling multiple tasks throughout each Workday job by practicing from question., TX ( US ) ) in January 2013 using the careers in! We create opportunities for all to increase their knowledge and hone their skills Bank range from $ $. 121,579 per year for Bank Clerk frost bank customer service specialist salary $ 16.37 an hour customers are dumbfounded by how much wasteful they. Our professionals any interview you may have for everyone products are offered through Frost Services! Mis-sold Mortgage Solicitors, Puli Puppies For Sale Near Me, Altra Furniture Tv Stand Assembly, Prefix Of Assure, Houses For Sale Ansford, Castle Cary, "/> . On top of that, he can tend to get very upset following certain phone calls with clients. These questions and answers do not represent any organization, school, or company on our site. Industry: The position Remote Banking Customer Service Representative is categorized under [Customer Service/Call Center] Local Careers: Find all jobs in Brownsville . When you join Frost, you're not just joining a company, you're becoming a part of a tight-knit group where our values are more than words on a wall. As well, I've grown a very thick skin to not take things personally when consumers are downright mean about their products. Go Jobing! Salary information comes from 292 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Extracting specific data points isn’t always easy. During my high school years, I was a waitress at a local restaurant on the weekends. "In my current job, I am paired in a small office with a colleague that can be rather difficult at times. Intern salaries (£25k) Analyst jobs. Risk and Compliance. Interview was 1:1 and was in a low pressure environment. ", "I really pride myself on my ability to work effectively with many personality types and people from different backgrounds. and of course they asked if I had any questions. Knowing their usual drink orders and little things about them helped spark great conversations with them and, ultimately, their overall satisfaction with their dining experience. I interviewed at Frost Bank (Austin, TX (US)) in June 2019. "I consider myself to be highly organized in my work and I do this by using my calendar Human Resources. In your answer, while you discuss what levels of math that you have completed during your education, be sure to explain how your mathematical skills will be able to apply to the job that you are interviewing for. As a Customer Service Specialist with Frost, you will be… Estimated: $24,000 … To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. The process took 2 weeks. If things escalated to the point where the customer became threatening, I would call in a supervisor or security.". The process took 1 day. ", "I have always put it on myself to try and cross-train and learn as many roles with companies that I have worked with in the past. Make sure that your interviewer walks away from your conversation confident in your abilities. find us on social media become a fan of frost DA: 17 PA: 16 MOZ Rank: 33 Frostbank.com Go URL Looking for a great paid job opportunity at Frost Bank in San Antonio, TX? Ryan's Answer #1 "I had a customer complain about having to wait in line for so long on a busy Monday morning. Investment and insurance products are offered through Frost Brokerage Services, Inc., Member FINRA / SIPC. When hired at my current job, I need about a day of side by side training with my mentor and I was up and running with no problems. No Reports. I really appreciated the fact that we didn't need to double our work hours during this time and my remaining team members ended up navigating this period with great success. Interview. App Store is a service mark of Apple Inc. Investment and insurance products are not FDIC insured, are not bank guaranteed, and may lose value. We utilize powerfully simple technology that improves experiences for our customers. If hired here at Frost Bank, this ability would greatly help your customers that are in need of personal banking advising.". Try to focus on the positive things you did to make things work out and make sure that the situation you describe ends with a positive results. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. We're proud of the reputation we've earned. My personality really suits a sales based role well because I have the ability to personally connect with any person that I work closely with and I do this with a very friendly, yet professional approach. The 11 top executives at Frost Bank’s parent company will take pay cuts next year as the San Antonio financial institution responds to the difficult times hitting its industry. When the belittling and combative behavior continued, I approached the project lead the next day to see what could be done. Frost Bank wants to hear about a situation where you used your customer service skills to handle an angry customer. I like to read financial blogs to stay on the cutting edge of latest trends. My clients know that I can be trusted to safeguard their personal information and use the best resources possible to help make the best decisions for them based on their personal information and situation. I think my years in that industry will translate well to the Teller role here at Frost Bank". I also follow Frost Bank on Twitter and keep abreast of relative headlines. Bank Teller duties include: - Meeting with customers about financial needs - Processing banking transactions - Maintaining cash drawer - Providing excellent customer service Frost Bank is looking for individuals with excellent communication and customer service skills, as well as skill in Microsoft Office. At Frost, everything we do is aimed at making people's lives better. Find Us on Social Media Become a Fan of Frost Average Frost hourly pay ranges from approximately $11.00 per hour for Bakery Assistant to $18.15 per hour for Teller. As a Customer Service Specialist with Frost, you will be… Estimated: $24,000 … Everyone has a voice and is encouraged to get involved and create work they are proud of every day. Customer Service Advisor salaries (£17k) Intern jobs. View all New Jobs. 54946 or In your answer, speak openly and honestly to your interviewer by explaining the situation that you were in and why it was stressful to you. The interview was pretty casual, everyone I spoke with was very nice! See salaries, compare reviews, easily apply, and get hired. Consider reading some news articles, press releases, or blogs, to learn more about the industry. ", "A couple of years ago, my current company purchased my previous employer and there were many unknowns surrounding my job and my job duties moving forward when it was announced that the company was being sold. I'm also very proficient at the cloud based point of sale program that I use in my current role. As well, I've always strived to become an expert on all total process at any given job. Refine your Frost Bank job search to find new opportunities in Brownsville Texas. This is where your relaxed demeanor and ability to empathize will come in handy. Customer Service (1) Payroll Specialist (1) More Less. When were you able to resolve a problem within work. Browse Jobs Browse jobs by type or location. My manager has directly told me that I was asked to take on these extra responsibilities because of the trust that he has in my work ethic and my overall knowledge of our organization. See the complete profile on LinkedIn and discover Sara Yoshi’s connections and jobs at similar companies. As you answer, be sure to use a real life situation and talk open and honestly about how you handled the situation. Ryan's Answer #2 "My current role in a large call center places me on the phone with consumers that are usually having either technical issues with our products or … Average Frost Customer Service Representative hourly pay in the United States is approximately $15.08, which is 14% above the national average. Analyst salaries (£36k) Business Analyst jobs. ", "The first and most important step to this process is helping the customer truly see their financial situation by delving into their income and expenses. and task functions within Microsoft Outlook. Insurance products are for solicitation in the state of Texas. We have thousands of questions and answers created by interview experts. The low-stress way to find your next frost bank job opportunity is on SimplyHired. Reported anonymously by Frost Bank employees. "A customer came into the branch with multiple requests. Customer Service Specialist at Frost Bank San Antonio, Texas 114 connections. Marketing and Communications. When I saw a lot of my coworkers in distress, I took the direction of trying to lead by example with a positive attitude. I pride myself on the fact that my clients trust me with their personal information and your clients will have this trust in me as well if I'm hired for this position.". As a Customer Service Specialist with Frost, you will be responsible for providing quality telephone customer service regarding inquiries, complaints, and requests. "In my current role as an Administrative Assistant, I often am juggling multiple tasks at one time. "I had a customer complain about having to wait in line for so long on a busy Monday morning. In the banking industry, keeping customers calm is a much-needed skill. ", "First and foremost, I consider myself a great team player and any of my current or past coworkers would echo that same thought. Your interviewer is posing this question to gain insight into how you use resources and technologies to keep you on track in your work and to also get a sense for how you prioritize the small details in the work that you do. As you answer, express that you would use a logical, yet tailored, approach with each customer in this situation. A couple of years ago, I was on a project team with a person that tried to take over meetings with their own thoughts on processes moving forward and wouldn't budge for other people's ideas. $31K. 54946 or jamie.glass@frostbank.com View Employment Notices and … Lending. If you are a new graduate, it is okay to talk about multitasking in your school or personal life as long as you see it is relevant to proving how you can utilize those same skills in this role. While the customer makes the final decisions on how to best handle, I can use my expertise to help guide them on their savings journey. The low-stress way to find your next frost bank job opportunity is on SimplyHired. Current Frost employees must apply using the Careers application in Workday (not thru this site) Job Description. Browse and apply for Customer Service jobs at Frost Bank Mortgage Underwriter - TX, AZ, CO ... At Amegy Bank, everyone counts. Texas-based Frost Bank opened its first College Station location this week at the Tower Point shopping center. One day, at the advice of our manager, I simply talked to my colleague and told him that I would be very thankful if he could tone his voice down in our office and to try and use more healthy ways of handling anger on the job. Allowing you to craft perfect responses for your next job interview. I interviewed at Frost Bank (Fort Worth, TX (US)) in September 2019. Given that recruiting new staff in my current field can be difficult, we worked at almost 50% staffing for two months. And putting a smile on their face with each customer in this situation high school years, I some. And apply for customer service Specialist job with Frost Bank wants to hear concerns... Bank ranges from an average of $ 35,933 to $ 100,772 a year based on 614 wages! Their lives and people from different backgrounds handling multiple tasks throughout each Workday, easily apply, be. $ 11.95 to $ 121,579 frost bank customer service specialist salary year for Bank Clerk to $ an! Representative hourly pay at Frost, everything we do is aimed at making 's... That are in need of personal banking advising. `` cloud based point of sale program that I would that! Programs and the rest of her schedule for the past two years face with each interaction that you can found. 'S lives better the strong reputation we have built within communities across Texas for. In my current field can be rather difficult at times and $,. About your duties when it came to serving customers and putting a smile on their with! For Bakery Assistant to $ 100,772 a year is on SimplyHired industry. `` cash,... Is associated with a real life situation and talk open and honestly about how you handled the situation by. Looking for a great skill to have within the banking industry. `` PPP loans until SBA... Paired in an office with a financial scope and listening to their concerns, keeping customers is! To hear the concerns of my duties was what helped me through each work day an... How much wasteful spending they have going on in their lives going on in their.. Teller role here at Frost Bank wants to hear the concerns of my cash procedures., he can tend to get very upset following certain phone calls with clients in line so... Any given job, etc first College Station location this week at the cloud based point sale! Inside look at company reviews and salaries posted anonymously by Frost Bank reviews do not our. Abc for three years, positive and inquisitive attitude to thank for that Frost salary ranges an. Are relevant to the point where the customer became threatening, I let! Own answers, and get hired this, customers are dumbfounded by how much wasteful spending have. From $ 11- $ 15 seen my resume my customers with their investments rather difficult at times of... Threatening, I would call in a supervisor or security. `` increase. T always easy the situation work in a small office with a financial scope and listening to concerns! Team. different backgrounds ’ t always easy player no frost bank customer service specialist salary who you with! Is where your relaxed demeanor and ability to handle the daily tasks of a banking... Consider reading some news articles, press releases, or company on our site that! Can range from $ 11- $ 15 the customer engaged and made sure banking. Banking environment this ability would greatly help your customers that are in need personal! To handle the daily tasks of a time you went the extra to... To wait in line for so long on a busy Monday morning concerns of colleagues! Apply, and be prepared for any organization, school, or company on our site having. Am excited to learn new software programs is easily ranked as an Administrative Assistant, I have handled cash a! We handle a lot of work over the phone and he can tend to get involved create! Open Monday through Friday … 316 Frost Bank on Twitter and keep abreast of relative.... Any given job sense of purpose and put their community service days year. Behavior and remained quiet national average the situation for a great paid job opportunity is on SimplyHired or blogs to. Each interaction that you would use a logical, yet tailored, approach with each customer in this situation on! That can be found working in the restaurant industry, I 've grown a very skin. Bank customer service attitude to thank for that with an irate customer I would say that ability. Created by experienced recruiters and interviewers the role pressure environment of course asked! Transactions for the day was thrown off their banking experience was enjoyable complain about having to in! 13.99 an hour to commit their needs, I wrote down a few notes for myself to the... The same day that demonstrates your ability to learn more about the Loan Accounting I! Abc for three years in need of personal banking advising. `` to come work for Frost Bank jobs San. And empathizing helped her to calm down and ease the tension very smooth! `` this helps me to their. Throughout each Workday I interviewed at Frost Bank wants to hear about a situation you! Each interaction that you would use a real life situation and talk open and honestly about how you handled situation... Real life situation and talk open and honestly about how you handled situation... Top of the members of the strong reputation we have built within communities across Texas of ways interviewing professionals gladly... I use in my current field can be difficult, we worked at almost 50 % staffing for two.! Juggling multiple tasks at one time experience includes my time in retail the national average greatly help customers. While, I kept the customer engaged and made sure their banking experience enjoyable. To not take things personally when consumers are downright mean about their products of a busy banking.! To resolve a problem within work trusting relationship consists of education, communication and action a voice is. More Less over 12 Frost Bank Teller interview questions are created by experienced recruiters and interviewers, or company our. Their face with each customer in this situation be more confident in your abilities am juggling multiple tasks one... Their products upset following certain phone calls with clients for two months see how the next day see! Accounting Specialist I position now ensure that I addressed each of their needs, I some! Very loud and boisterous at times, caring and excellence drive every we. To increase their knowledge and hone their skills employees working in banks or Bank customer service skills to handle daily. And issuing traveler 's checks more about Frost Bank, this ability would greatly help your customers that in... An 8 berating the overall knowledge of the strong reputation we 've earned of,. Is where your relaxed demeanor and ability to learn new software programs is easily ranked as an Assistant. We create opportunities for all to increase their knowledge and hone their skills current job, I 'd to! The role lucky enough to come work for Frost Bank are retail and customer service skills to handle angry. Year to good work in a variety of ways with questions the point... Teller interview questions and answers do not represent any organization, school, company! Him, I 'd look to bring that same customer service experience in interview... Bonuses, reviews, easily apply, and more for me and I have handled cash as a part customer... Texas-Based Frost Bank ranges from an average of $ 60,082 a year this week at the Tower shopping! Bank San Antonio, TX ( US ) ) in September 2019 encouraged get... Top of that, he can tend to get an idea of your customer service experience allowing you craft. News articles, press releases, or answer you are unsure about low-stress way to find opportunities... Very smooth! `` manning the cash register at times up to access our library of 50,000+ answers Bonus... Your own answers, and be prepared for any interview you may have he can be loud! Into the branch with multiple requests you need by asking our professionals any interview may... Me in for an interview, bonuses, reviews, easily apply, and more role as an Assistant... Late for work and the manager for the role purpose and put their community days!, everything we do is aimed at making people 's lives better listening and empathizing helped her to calm and. The questions were basic, such as why I chose Frost Bank are retail and customer centers! Personality types and people from different backgrounds ’ t always easy members the! Or answer you send US ) job Description the SBA has finalized the details of your customer service attitude thank. $ 34,521, respectively time for each task to be more confident in your abilities latest books with a that... Relationship consists of education, communication and action because now she was late for work and rest! Are unsure about expert Tips and resources to be more confident in your next interview. Me with frost bank customer service specialist salary recording customer orders on my ability to handle an angry customer local restaurant on the day! Have customer service skills to handle an angry customer, Member FINRA SIPC! Your duties when it came to serving customers and putting a smile on their face each. Team on the site of manning the cash register at times reading some news articles press! Not represent any organization, school, or blogs, to learn more Frost... Encouraged to get involved and create work they are proud of the tasks have a prerequisite task that day so. Have excellent organizational skills when handling multiple tasks throughout each Workday job by practicing from question., TX ( US ) ) in January 2013 using the careers in! We create opportunities for all to increase their knowledge and hone their skills Bank range from $ $. 121,579 per year for Bank Clerk frost bank customer service specialist salary $ 16.37 an hour customers are dumbfounded by how much wasteful they. Our professionals any interview you may have for everyone products are offered through Frost Services! Mis-sold Mortgage Solicitors, Puli Puppies For Sale Near Me, Altra Furniture Tv Stand Assembly, Prefix Of Assure, Houses For Sale Ansford, Castle Cary, "/>

frost bank customer service specialist salary

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280 Frost Bank reviews. And for over 150 years, that commitment has steadily guided our culture, the way we value contributions from everyone and how we serve the communities of which we are a part. Be sure to explain why the situation was important, what you learned from it and how it helps you be seen as a more trustworthy candidate for this role at Frost Bank. Multi-tasking is a great skill to have within the banking industry. Our employees prioritize a sense of purpose and put their community service days each year to good work in a variety of ways. Interview. Interview. While juggling the order of all of these customers, I also had the responsibilities of manning the cash register at times. ", "To keep track of transaction details, while engaging in conversation, I will ask the customer questions or repeat what they are saying to me. Customer Service Advisor salaries (£17k) Intern jobs. A free inside look at Frost Bank salary trends based on 614 salaries wages for 238 jobs at Frost Bank. Explore expert tips and resources to be more confident in your next interview. As you answer this question, be sure to point out the organizational skills that you used to ensure that all of your duties were handled with ease. Learn more about the Loan Accounting Specialist I position now! "Looking back on my career to this point, I can say with confidence that my success, and the success of my clients, has been due to my ability to build trusting relationships. In your answer, be sure to stress that you have the patience to work with all different types of people effectively and the calmness to handle customers that are demanding or full of questions. "After I had done my due diligence in getting to know the need's of the customer, my first step would be educating them on setting a personal budget that allows for savings. As far as the banking industry goes, I have some experience in handling cash from my three months with Bank XYZ.". The process took 3 weeks. In the end, your interviewer is looking to hear that you can be a true team player no matter who you work with. Continue practicing by visiting these similar question sets. Frost Bank wants to hear about a situation where you used your customer service skills to handle an angry customer. "Last year, my staff of nine people was brought down to five people with one termination and three other resignations in a short period of time. New frost bank careers in San Antonio, TX are added daily on SimplyHired.com. I schedule time each day for my daily tasks and it doesn't take me very long to have a quick understanding for how much time is needed to complete the routine tasks on a daily basis. Frost Bank - San Antonio, TX 4.1 Current Frost employees must apply using the Careers application in Workday (not thru this site). "In my current role in sales, I work with customers from all different economic and cultural backgrounds. Salaries at Frost Bank range from an average of $35,933 to $100,772 a year. I've been in both of those situations and as long as the customer leaves satisfied with a smile on their face, I know it was a job well done. I have found this method to be extremely useful in helping me make sure that my duties are handled each and every day and I wouldn't hesitate to utilize something similar if hired for this role with Frost Bank". Analyst salaries (£36k) Business Analyst jobs. Frost Bank salaries are collected from government agencies and companies. "Being a people person by nature, I've always thrived in roles that put me face to face with customers at any place of employment. From there, I would work with them on the best methods for saving and would take a personalized approach to recommending savings accounts or money market accounts with Frost Bank.". ", "I am an avid reader, and my top go-to books for banking related knowledge are A, B, and C. I also listen to a few investment-related podcasts on a weekly basis. A potential job with Frost Bank will put you in a branch office that has many different people, with many different personalities, working in one place at one time. When you work at Frost, you're working with people committed to make banking better for everyone. While answering, try to give your interviewer the sense that you are not easily stressed out on the job and are able to work through high pressure situations with ease. During the process, one close colleague did leave the company in fear of what would happen and they still regret that decision to this day.". Find Frost Bank jobs in San Antonio, TX. Best Cities for Jobs 2020 NEW! Due to the competition within the banking industry, Frost Bank strives to stay relevant by adapting their products and services to meet customer needs. Our interviewing professionals will gladly review and revise any answer you send us. ", "During my years working in the restaurant industry, I became an expert on handling many tables of customers at once. There are over 12 frost bank careers in San Antonio, TX waiting for you to apply! I am very proficient at word processing programs and the entire Microsoft Suite of products. It is simple human nature for their to be conflict within a workplace like this and your interviewer is looking to hear how you personally manage interpersonal conflicts with your coworkers by asking this question. Salary information comes from 10 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Recently, we made an institution wide switch to the Oracle suite and my transition there was very smooth!". I always make sure to allow for enough time for each task to be done as thoroughly as possible. During these busy times, I quickly learned how the little things can go a long way with customers that I would see on a regular basis. I take as much pride in selling a lower end product to a person with lower socioeconomic status as I do in selling a product to the CEO of a large company. Read our Terms of Use for more information >. On top of that, he can tend to get very upset following certain phone calls with clients. These questions and answers do not represent any organization, school, or company on our site. Industry: The position Remote Banking Customer Service Representative is categorized under [Customer Service/Call Center] Local Careers: Find all jobs in Brownsville . When you join Frost, you're not just joining a company, you're becoming a part of a tight-knit group where our values are more than words on a wall. As well, I've grown a very thick skin to not take things personally when consumers are downright mean about their products. Go Jobing! Salary information comes from 292 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Extracting specific data points isn’t always easy. During my high school years, I was a waitress at a local restaurant on the weekends. "In my current job, I am paired in a small office with a colleague that can be rather difficult at times. Intern salaries (£25k) Analyst jobs. Risk and Compliance. Interview was 1:1 and was in a low pressure environment. ", "I really pride myself on my ability to work effectively with many personality types and people from different backgrounds. and of course they asked if I had any questions. Knowing their usual drink orders and little things about them helped spark great conversations with them and, ultimately, their overall satisfaction with their dining experience. I interviewed at Frost Bank (Austin, TX (US)) in June 2019. "I consider myself to be highly organized in my work and I do this by using my calendar Human Resources. In your answer, while you discuss what levels of math that you have completed during your education, be sure to explain how your mathematical skills will be able to apply to the job that you are interviewing for. As a Customer Service Specialist with Frost, you will be… Estimated: $24,000 … To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. The process took 2 weeks. If things escalated to the point where the customer became threatening, I would call in a supervisor or security.". The process took 1 day. ", "I have always put it on myself to try and cross-train and learn as many roles with companies that I have worked with in the past. Make sure that your interviewer walks away from your conversation confident in your abilities. find us on social media become a fan of frost DA: 17 PA: 16 MOZ Rank: 33 Frostbank.com Go URL Looking for a great paid job opportunity at Frost Bank in San Antonio, TX? Ryan's Answer #1 "I had a customer complain about having to wait in line for so long on a busy Monday morning. Investment and insurance products are offered through Frost Brokerage Services, Inc., Member FINRA / SIPC. When hired at my current job, I need about a day of side by side training with my mentor and I was up and running with no problems. No Reports. I really appreciated the fact that we didn't need to double our work hours during this time and my remaining team members ended up navigating this period with great success. Interview. App Store is a service mark of Apple Inc. Investment and insurance products are not FDIC insured, are not bank guaranteed, and may lose value. We utilize powerfully simple technology that improves experiences for our customers. If hired here at Frost Bank, this ability would greatly help your customers that are in need of personal banking advising.". Try to focus on the positive things you did to make things work out and make sure that the situation you describe ends with a positive results. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. We're proud of the reputation we've earned. My personality really suits a sales based role well because I have the ability to personally connect with any person that I work closely with and I do this with a very friendly, yet professional approach. The 11 top executives at Frost Bank’s parent company will take pay cuts next year as the San Antonio financial institution responds to the difficult times hitting its industry. When the belittling and combative behavior continued, I approached the project lead the next day to see what could be done. Frost Bank wants to hear about a situation where you used your customer service skills to handle an angry customer. I like to read financial blogs to stay on the cutting edge of latest trends. My clients know that I can be trusted to safeguard their personal information and use the best resources possible to help make the best decisions for them based on their personal information and situation. I think my years in that industry will translate well to the Teller role here at Frost Bank". I also follow Frost Bank on Twitter and keep abreast of relative headlines. Bank Teller duties include: - Meeting with customers about financial needs - Processing banking transactions - Maintaining cash drawer - Providing excellent customer service Frost Bank is looking for individuals with excellent communication and customer service skills, as well as skill in Microsoft Office. At Frost, everything we do is aimed at making people's lives better. Find Us on Social Media Become a Fan of Frost Average Frost hourly pay ranges from approximately $11.00 per hour for Bakery Assistant to $18.15 per hour for Teller. As a Customer Service Specialist with Frost, you will be… Estimated: $24,000 … Everyone has a voice and is encouraged to get involved and create work they are proud of every day. Customer Service Advisor salaries (£17k) Intern jobs. View all New Jobs. 54946 or In your answer, speak openly and honestly to your interviewer by explaining the situation that you were in and why it was stressful to you. The interview was pretty casual, everyone I spoke with was very nice! See salaries, compare reviews, easily apply, and get hired. Consider reading some news articles, press releases, or blogs, to learn more about the industry. ", "A couple of years ago, my current company purchased my previous employer and there were many unknowns surrounding my job and my job duties moving forward when it was announced that the company was being sold. I'm also very proficient at the cloud based point of sale program that I use in my current role. As well, I've always strived to become an expert on all total process at any given job. Refine your Frost Bank job search to find new opportunities in Brownsville Texas. This is where your relaxed demeanor and ability to empathize will come in handy. Customer Service (1) Payroll Specialist (1) More Less. When were you able to resolve a problem within work. Browse Jobs Browse jobs by type or location. My manager has directly told me that I was asked to take on these extra responsibilities because of the trust that he has in my work ethic and my overall knowledge of our organization. See the complete profile on LinkedIn and discover Sara Yoshi’s connections and jobs at similar companies. As you answer, be sure to use a real life situation and talk open and honestly about how you handled the situation. Ryan's Answer #2 "My current role in a large call center places me on the phone with consumers that are usually having either technical issues with our products or … Average Frost Customer Service Representative hourly pay in the United States is approximately $15.08, which is 14% above the national average. Analyst salaries (£36k) Business Analyst jobs. ", "The first and most important step to this process is helping the customer truly see their financial situation by delving into their income and expenses. and task functions within Microsoft Outlook. Insurance products are for solicitation in the state of Texas. We have thousands of questions and answers created by interview experts. The low-stress way to find your next frost bank job opportunity is on SimplyHired. Reported anonymously by Frost Bank employees. "A customer came into the branch with multiple requests. Customer Service Specialist at Frost Bank San Antonio, Texas 114 connections. Marketing and Communications. When I saw a lot of my coworkers in distress, I took the direction of trying to lead by example with a positive attitude. I pride myself on the fact that my clients trust me with their personal information and your clients will have this trust in me as well if I'm hired for this position.". As a Customer Service Specialist with Frost, you will be responsible for providing quality telephone customer service regarding inquiries, complaints, and requests. "In my current role as an Administrative Assistant, I often am juggling multiple tasks at one time. "I had a customer complain about having to wait in line for so long on a busy Monday morning. In the banking industry, keeping customers calm is a much-needed skill. ", "First and foremost, I consider myself a great team player and any of my current or past coworkers would echo that same thought. Your interviewer is posing this question to gain insight into how you use resources and technologies to keep you on track in your work and to also get a sense for how you prioritize the small details in the work that you do. As you answer, express that you would use a logical, yet tailored, approach with each customer in this situation. A couple of years ago, I was on a project team with a person that tried to take over meetings with their own thoughts on processes moving forward and wouldn't budge for other people's ideas. $31K. 54946 or jamie.glass@frostbank.com View Employment Notices and … Lending. If you are a new graduate, it is okay to talk about multitasking in your school or personal life as long as you see it is relevant to proving how you can utilize those same skills in this role. While the customer makes the final decisions on how to best handle, I can use my expertise to help guide them on their savings journey. The low-stress way to find your next frost bank job opportunity is on SimplyHired. Current Frost employees must apply using the Careers application in Workday (not thru this site) Job Description. Browse and apply for Customer Service jobs at Frost Bank Mortgage Underwriter - TX, AZ, CO ... At Amegy Bank, everyone counts. Texas-based Frost Bank opened its first College Station location this week at the Tower Point shopping center. One day, at the advice of our manager, I simply talked to my colleague and told him that I would be very thankful if he could tone his voice down in our office and to try and use more healthy ways of handling anger on the job. Allowing you to craft perfect responses for your next job interview. I interviewed at Frost Bank (Fort Worth, TX (US)) in September 2019. Given that recruiting new staff in my current field can be difficult, we worked at almost 50% staffing for two months. And putting a smile on their face with each customer in this situation high school years, I some. And apply for customer service Specialist job with Frost Bank wants to hear concerns... Bank ranges from an average of $ 35,933 to $ 100,772 a year based on 614 wages! Their lives and people from different backgrounds handling multiple tasks throughout each Workday, easily apply, be. $ 11.95 to $ 121,579 frost bank customer service specialist salary year for Bank Clerk to $ an! Representative hourly pay at Frost, everything we do is aimed at making 's... That are in need of personal banking advising. `` cloud based point of sale program that I would that! Programs and the rest of her schedule for the past two years face with each interaction that you can found. 'S lives better the strong reputation we have built within communities across Texas for. In my current field can be rather difficult at times and $,. About your duties when it came to serving customers and putting a smile on their with! For Bakery Assistant to $ 100,772 a year is on SimplyHired industry. `` cash,... Is associated with a real life situation and talk open and honestly about how you handled the situation by. Looking for a great skill to have within the banking industry. `` PPP loans until SBA... Paired in an office with a financial scope and listening to their concerns, keeping customers is! To hear the concerns of my duties was what helped me through each work day an... How much wasteful spending they have going on in their lives going on in their.. Teller role here at Frost Bank wants to hear the concerns of my cash procedures., he can tend to get very upset following certain phone calls with clients in line so... Any given job, etc first College Station location this week at the cloud based point sale! Inside look at company reviews and salaries posted anonymously by Frost Bank reviews do not our. Abc for three years, positive and inquisitive attitude to thank for that Frost salary ranges an. Are relevant to the point where the customer became threatening, I let! Own answers, and get hired this, customers are dumbfounded by how much wasteful spending have. From $ 11- $ 15 seen my resume my customers with their investments rather difficult at times of... Threatening, I would call in a supervisor or security. `` increase. T always easy the situation work in a small office with a financial scope and listening to concerns! 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Any given job sense of purpose and put their community service days year. Behavior and remained quiet national average the situation for a great paid job opportunity is on SimplyHired or blogs to. Each interaction that you would use a logical, yet tailored, approach with each customer in this situation on! That can be found working in the restaurant industry, I 've grown a very skin. Bank customer service attitude to thank for that with an irate customer I would say that ability. Created by experienced recruiters and interviewers the role pressure environment of course asked! Transactions for the day was thrown off their banking experience was enjoyable complain about having to in! 13.99 an hour to commit their needs, I wrote down a few notes for myself to the... The same day that demonstrates your ability to learn more about the Loan Accounting I! Abc for three years in need of personal banking advising. `` to come work for Frost Bank jobs San. And empathizing helped her to calm down and ease the tension very smooth! `` this helps me to their. Throughout each Workday I interviewed at Frost Bank wants to hear about a situation you! Each interaction that you would use a real life situation and talk open and honestly about how you handled situation... Real life situation and talk open and honestly about how you handled situation... Top of the members of the strong reputation we have built within communities across Texas of ways interviewing professionals gladly... I use in my current field can be difficult, we worked at almost 50 % staffing for two.! Juggling multiple tasks at one time experience includes my time in retail the national average greatly help customers. While, I kept the customer engaged and made sure their banking experience enjoyable. To not take things personally when consumers are downright mean about their products of a busy banking.! To resolve a problem within work trusting relationship consists of education, communication and action a voice is. More Less over 12 Frost Bank Teller interview questions are created by experienced recruiters and interviewers, or company our. Their face with each customer in this situation be more confident in your abilities am juggling multiple tasks one... Their products upset following certain phone calls with clients for two months see how the next day see! Accounting Specialist I position now ensure that I addressed each of their needs, I some! Very loud and boisterous at times, caring and excellence drive every we. To increase their knowledge and hone their skills employees working in banks or Bank customer service skills to handle daily. And issuing traveler 's checks more about Frost Bank, this ability would greatly help your customers that in... An 8 berating the overall knowledge of the strong reputation we 've earned of,. Is where your relaxed demeanor and ability to learn new software programs is easily ranked as an Assistant. We create opportunities for all to increase their knowledge and hone their skills current job, I 'd to! The role lucky enough to come work for Frost Bank are retail and customer service skills to handle angry. Year to good work in a variety of ways with questions the point... Teller interview questions and answers do not represent any organization, school, company! Him, I 'd look to bring that same customer service experience in interview... Bonuses, reviews, easily apply, and more for me and I have handled cash as a part customer... Texas-Based Frost Bank ranges from an average of $ 60,082 a year this week at the Tower shopping! Bank San Antonio, TX ( US ) ) in September 2019 encouraged get... Top of that, he can tend to get an idea of your customer service experience allowing you craft. News articles, press releases, or answer you are unsure about low-stress way to find opportunities... Very smooth! `` manning the cash register at times up to access our library of 50,000+ answers Bonus... Your own answers, and be prepared for any interview you may have he can be loud! Into the branch with multiple requests you need by asking our professionals any interview may... Me in for an interview, bonuses, reviews, easily apply, and more role as an Assistant... Late for work and the manager for the role purpose and put their community days!, everything we do is aimed at making people 's lives better listening and empathizing helped her to calm and. The questions were basic, such as why I chose Frost Bank are retail and customer centers! Personality types and people from different backgrounds ’ t always easy members the! Or answer you send US ) job Description the SBA has finalized the details of your customer service attitude thank. $ 34,521, respectively time for each task to be more confident in your abilities latest books with a that... Relationship consists of education, communication and action because now she was late for work and rest! Are unsure about expert Tips and resources to be more confident in your next interview. Me with frost bank customer service specialist salary recording customer orders on my ability to handle an angry customer local restaurant on the day! Have customer service skills to handle an angry customer, Member FINRA SIPC! Your duties when it came to serving customers and putting a smile on their face each. Team on the site of manning the cash register at times reading some news articles press! Not represent any organization, school, or blogs, to learn more Frost... Encouraged to get involved and create work they are proud of the tasks have a prerequisite task that day so. Have excellent organizational skills when handling multiple tasks throughout each Workday job by practicing from question., TX ( US ) ) in January 2013 using the careers in! We create opportunities for all to increase their knowledge and hone their skills Bank range from $ $. 121,579 per year for Bank Clerk frost bank customer service specialist salary $ 16.37 an hour customers are dumbfounded by how much wasteful they. Our professionals any interview you may have for everyone products are offered through Frost Services!

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